Short Description: Our pricing is exclusive of taxes. All customers are expected to pay taxes and duties as per government norms and rates. We facilitate financial loans and services for our customers, however, the terms of the same remain at the sole discretion of the financial service provider.

Taxes And Duties: All ORGO Interiors product pricing is exclusive of taxes. The taxes have been mentioned in your estimate separately and will be charged at the time of billing at each stage as per prevailing government tax rates.

Financial Services: ORGO Interiors only facilitates financial loans and services. Approval, processing and terms of the loans and services are at the sole discretion of the financial entity / partner / service provider.

Short Description: All designs shared are the exclusive copyright of ORGO Interiors and ORGO Lifespaces Pvt Ltd which cannot be used, installed and/ or shared without prior written consent from the company.

All designs shared with the client at any stage of the customer journey are the exclusive copyright of ORGO Interiors and ORGO Lifespaces Pvt Ltd. The designs are shared with the intent that the order for the same is placed and executed by ORGO Interiors. Any designs shared by ORGO Interiors cannot be used, installed and/ or shared in any way or form without prior and written consent of ORGO Interiors. ORGO Interiors and ORGO Lifespaces Pvt Ltd has exclusive rights to use the designs, pictures and videos of various stages of process at site before, during and after the work is done along with the testimonials (if any) for promotional activities or for any other purpose at the company’s own discretion.

Customised design presentations will be shown to the client on a ORGO Interiors system. These will be available for download and emailed to the client only after 10% of payment has been made towards the entire order.

Short Description: All design proposals are made after a consultation with a ORGO Interiors certified designer and client. Clients are permitted to ask for design changes for two or three iterations, however the time taken by ORGO Interiors certified designer and client to respond from either side will determine the time taken for the design process. For Modular Furniture, only those site measurements taken for fabrication post order confirmation are considered final and differences, if any, shall be added to the project cost. For Additional site work, any additional charges incurred post completion of the work will be added to the initial price and same will be the final price. All Quotations/Agreements/GFC (Good For Construction) Designs/BOQs signed off by client are considered final, and any changes will impact project quotations and timelines.

ORGO Interiors shares design proposals only after a thorough consultation between a ORGO Interiors certified designer and the client. You are permitted to ask for revisions for parts of the proposal as long as they are within the timelines of the design service days, as enumerated above.

Design Proposal: If the design proposal is not at all as per your expectation, you may request for a completely new proposal only once. This request will trigger a consultation with a Senior Design Manager along with your designer to understand the reason for your request. The next steps and timelines will be enumerated and mutually agreed upon. This will add to the number of design service days of the projects and the client will not be charged additionally for this.

3D Images: Please note that 3D images of your home interiors provided during the design finalisation stage may not represent the physical products, the finishes, wood grains or the joint lines. Other features in 3D images are only for representation purpose and approximations of reality. ORGO Interiors cannot be held accountable for the same.

Site Measurements: Also measurements/ count for any site work by designers are not final. Measurements taken post project completion with a verification by the Project Team will be considered final and any differences shall be paid for by the client. Also any change requested in the design post ‘Fit-out sign-off’ will not be possible.

GFC Designs/ BOQ: All GFC Designs/BOQ once signed off by the client are considered final. Client is expected to clear all his/ her doubts with the designer if they don’t understand the drawings and the quote. A client must also ensure that the designer has incorporated all the changes/inclusions they have asked for. Any change requested in the design post ‘Fit-out sign-off’ will not be possible. However, if there is a change requested in the GFC Designs post ‘Fit-out sign-off’ and if the same could be accommodated, the client will be expected to pay the difference amount and also allow for new timelines to complete the project.

Project Design and Management fees: ORGO Interiors levies a project design and management fee on all projects. Same shall be waved off, when the project execution is awarded to us by making the Second stage payment.

Short Description: Your order will be delivered as per timelines discussed; we are not responsible for delays caused due to any external reasons. Changes made to your designs can impact delivery time. The start date of the project is when 10% payment has been realised by ORGO Interiors’ Accounts Team. The end date is when the 95% payment is realised by us and a final inspection call/intimation is made to the client. Delay compensation will be applicable in case of delays due to ORGO Interiors’ error. The company will pay Rs. 10,000/ pm on a pro-rata basis for all the days of delay beyond the handover date, and after a grace period of two weeks. During such a situation when ORGO Interiors takes responsibility for delays on handover dates and agrees to pay the client the compensation any delays caused by the client or Force Majeure events like following but not limited to due to act of God of things, natural calamities, weather interference or any external impact other than ORGO Interiors team then the payment of compensation will be either withdrawn fully or slashed by 50% depending on the impact created for the delay.

Delivery: Your order will be delivered on or before the assured delivery date. ORGO Interiors is not responsible for any delay in project implementation due to third party vendors, force majeure or for reasons beyond its control. Changing your order and any unforeseen circumstances may also delay delivery time.

When we commit to completing your project in 45days/ 60 days/ 90 days as agreed, it is the time period for executing the project after Fit-out sign-off. The start and end dates are defined below in the agreement with respect to execution.

The timelines for design are in addition to what has been stated above for the execution phase.

Start date of project: The start date is the date from when 65% of the estimated amount is realised by ORGO Interiors’ Accounts Team, Fitout sign-off is done by the customer and site is handed over to ORGO Interiors in ready for fitouts condition.

Completion date/design sign- off of design phase of project: The completion date is the date when 95% payment is realised by us and a final inspection call/intimation is made to the client.

After realisation of the 10% advance, the following activities will take place in the first 2-2 weeks:

• Scheduling of site measurement, survey and record team’s visit to site. Please note that this step is dependent on site readiness, which client has to confirm to the company.
• Assigning of a designer
• Designer’s first call with the client
• If possible and based on mutual convenience of both parties (ORGO Interiors designer and the client) as well as site readiness, the first meeting at site will be scheduled and completed within the first 7-10 days.
• Preparation of the design drawings and sharing the same with the client.

Any delay caused because of client’s vendors, site readiness, payment delays, client selections not completed, delays caused by builder, delays by client in accepting quotations and other delays because of client dependencies in the design service days and/ or because of force majeure conditions will not be considered in the delayed days. If site is not ready, the floor plan image shared by the client will be considered for the designing purposes and when the site is ready, any changes to the design and associated pricing will be done appropriately.

Delay compensation will not be applicable if a customer moves into the property and/or if some snags/work are pending.

Penalty: In case of delay in handing over of the project due to ORGO Interiors errors, ORGO Interiors will pay Rs. 10,000 per month on a pro-rata basis for all the days of delay beyond the handover date, and after a grace period of two weeks. The penalty will not be more than 5% of the project value.

ORGO Interiors will not be held responsible for damages caused during installation, fixing or moving of customer procured material such as flooring material, electrical/ plumbing fittings, appliances, hardware, miscellaneous fixtures/ materials, if this was a request by the client.

Final coat of paint (if not done yet) should be done after completion of interior work. If any Additional Site work is done including false ceiling, electrical, plumbing, gas piping, wall demolition, wall partition etc., (which includes Modular Furniture work as well) we are unable to avoid hand marks and scratches during installation. Rectification of the same is under client’s scope.

Customer has to ensure the availability of plumbing / toilet /electricity facilities at the premises, to be used by the labours during the period of project execution. Deep cleaning of the entire premises including toilets will be done before handover.

The company will not provide any other compensation besides the delay compensation that is stated above.

Short Description: Vendors that work on the project can be categorised as: ORGO Interiors vendor, client vendor and ORGO Interiors referred-vendors. ORGO Interiors is completely responsible for the work undertaken and the warranty terms are applicable as enumerated in the company’s Warranty Policy. The company is not responsible for the work or any damage caused by vendors in other categories as listed above.

At the time of execution, there may be design changes due to site condition, material changes and/ or technical non-feasibility. The client will need to approve these changes when brought to their attention by the Designer/ Project team and the implication(s) thereof. Quotations may change through the process until the project reaches the Fitout sign-off stage and the client pays 65% of the amount.

Material Change:

• Clients can make changes to the materials selected up to Fitout sign-off stage. Any material changes made post the payment of 65% will incur the cost of the works undertaken and might result in an increase in timelines, provided those changes are feasible.
• Materials can be changed with client’s approval because of:
  • Material unavailability (after earlier confirmation received)
  • If the quality of what was selected by the client changed during procurement
  • ORGO Interiors is not happy with the quality provided by the vendor
• Finish and material selections must be done from ORGO Interiors’ approved catalogue only.
• Materials may go out of stock by the time the project reaches production stage. In case the selected material is not available with the vendor (for reasons beyond our control), ORGO Interiors will not be liable to pay a delay compensation. Further if there is a request made to the customer to select an alternative laminate / colour option, he/ she must do so immediately to avoid unnecessary delays in execution and / or production.
• Clients need to provide detailed structural/plumbing/electrical drawings during any Additional site work in order to ensure there is no damage to pre-existing items during execution, failing to which ORGO Interiors or ORGO Interiors vendor or ORGO Interiors vendor or ORGO Interiors referred-vendors are not responsible for any damages that may arise.

Vendors:

Vendors that work in the project can be categorised as:

• ORGO Interiors vendor
• Client vendor
• ORGO Interiors referred-vendors

ORGO Interiors Vendor: The estimate is given by ORGO Interiors and payment is made to ORGO Interiors directly. For work undertaken by a ORGO Interiors vendor, ORGO Interiors will raise the relevant invoices pertaining to the stage the project is at and payments will be made to ORGO Interiors. ORGO Interiors is completely responsible for the work undertaken and the warranty terms are applicable as enumerated in the company’s Warranty Policy. Responsibility of any damage/theft in your site will be taken by us only if the site is exclusively under our control and no work is undertaken or access is shared with vendors who are not appointed by us.

Client Vendor: ORGO Interiors is not responsible for work undertaken by the client’s vendor(s). The estimate is given directly by the vendor and the payment is given directly to the vendor. ORGO Interiors will not give guarantees of timelines, quality or finish in such a case. Also the Warranty Policy does not apply for works undertaken by the client’s vendor.

ORGO Interiors referred vendors: A representative of ORGO Interiors may be asked by the client for a referral of a vendor for works that ORGO Interiors does not undertake. ORGO Interiors onboards vendors for ancillary works that are not yet within the scope of services that the company offers. ORGO Interiors is not responsible for the work of the ORGO Interiors referred vendor(s). The estimate is given directly by the vendor and the payment is given directly to the vendor. ORGO Interiors will not give guarantees of timelines, quality or finish in such a case. Also the Warranty Policy does not apply for works undertaken by ORGO Interiors referred vendors.

Additionally, if you direct our maintenance team during the snag or warranty period and get work done by our maintenance team on products that were not made by the ORGO Interiors team but by your vendors or ORGO Interiors referred vendors, and it comes to our knowledge, you will be billed for the same.

This price will not be open to negotiation.

Short Description: ORGO Interiors provides its clients with value-added services including deep cleaning before handover, floor covering where ever appropriate and coordination with a builder’s agents viz-a-viz furnishing details of civil, electrical and plumbing changes, if any.

• Deep cleaning of your project will be undertaken by ORGO Interiors only once and before project handover. Any cleaning activities or clearing of work on client’s request will be done only on a chargeable basis.
• Floor-covering of your project where ever appropriate will be undertaken by ORGO Interiors, before the commencement of work at site and on a chargeable basis.
• ORGO Interiors will coordinate on your behalf with the builder’s agents with respect to furnishing details of civil, electrical and plumbing changes, if any. When within ORGO Interiors’ scope of services, we will issue GFC (Good For Construction) Designs to our vendors to execute the same. We do not issue working drawings of civil, electrical and plumbing work as these are outside of our scope of services. The same drawings will be issued to a client’s vendor too, with one discussion at our office/ site as deemed fit to explain the same.

Short Description: ORGO Interiors’ services results in custom-made products that are not off-the shelf and / or standard products. Therefore mistakes in installation, vendor errors, differences in material quality/ delivery, site work etc can occur. We commit to fix such errors at the earliest.

• Please note that ORGO Interiors services results in custom-made products that are installed at your site and not bought off-the shelf and/ or are not standard products. Despite our best efforts and precautions, errors such as differences in material quality, material deliveries, site works, installer errors, vendor errors and the like can occur.
• These mistakes that can happen during the course of site work, dispatch and/ or installation are rare but possible. However, we assure you of ORGO Interiors’ commitment to deliver the product as per our policy and we undertake to fix such errors at the earliest.

Short Description: Non-manufacturing defects/ damages post-delivery of products cannot be returned or replaced. Refunds for advance paid will be paid only if approved by the management and after a 10% deduction of original project value towards design/ survey and other overheads.

• Any non-manufacturing defects and damages post receipt of delivery are not valid for returns or replacements. Customised/personalised and made-to-order furniture, purchased from ORGO Interiors, cannot be returned or exchanged.
• Any refunds for advance paid, if approved at the sole discretion of the management, will be considered only after a 10% deduction of the original value of the project towards design/survey and other overheads.

Short Description: ORGO Interiors expects clients to respect the service provider and be courteous to all our employees. We request everyone to resist from hostile or abusive behaviour in case of an unsatisfactory experience and/ or unexpected delays. ORGO Interiors reserves the right to discontinue projects and/ or initiate legal action in the event of such behavioural circumstances.

ORGO Interiors always prides itself on the paramount importance it gives to customer service. Company employees/personnel are trained to treat customers with utmost respect in every interaction at every stage of the client’s journey with us. Despite our best efforts, in exceptional mitigating circumstances, like systems downtime, last minute changes, policy-related issues, our services may be impacted for short durations and it’s our duty to reduce and minimise such circumstances to the maximum possible extent.

However, the company expects clients to respect its service provider and be courteous to the employees of the company. We request clients to be mature in their understanding of the situation and resist from resorting to hostile and abusive behaviour. In such behavioural circumstances by a client the company reserves its right to take all such steps that may be deemed fit including, discontinuation of the project and/ or initiate legal action of civil and criminal in nature.

All payments made at each stage are non-refundable and non-redeemable.